1. Overview & Acceptance of Terms
This website is operated by Kafeena International Inc. (referred to as “Kafeena”, “we”, “us”, and “our”). We specialize in high-quality coffee beans, spices, blends, and related accessories.
By visiting our website, placing an order, creating an account, or using any of our services, you agree to be legally bound by all sections of this document, including Terms of Service, All Sales Final Policy, Shipping Policy, and Privacy Policy.
Please read this document carefully. If you do not agree with any part of it, you must not use our website or make any purchases. We reserve the right to update this document at any time. Your continued use of the website after changes are posted constitutes your acceptance of the updated terms.
2. Online Store Terms
You represent and warrant that you are at least 19 years of age (the age of majority in British Columbia) or that you have obtained consent from a parent or legal guardian. You may use our website and services only for lawful purposes and in accordance with these Terms.
You agree not to use our products or services for any illegal or unauthorized purpose, nor to violate any laws in your jurisdiction (including copyright or trademark laws). You must not introduce any worms, viruses, Trojan horses, or other destructive code to the website.
Any breach of these terms may result in immediate termination of your access to the website and services.
3. General Conditions
We reserve the right to refuse service to anyone, for any reason, and at any time. We may also limit or cancel orders at our sole discretion.
Your content (excluding payment information) may be transferred unencrypted and may involve transmissions over various networks. Payment information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service or website without our express written permission. The headings in this document are for convenience only and do not affect the interpretation of the terms.
4. Products & All Sales Final Policy
All sales are final. We sell perishable food items (coffee beans, spices, and blends) and food-contact accessories. Once your order is processed and shipped, we are unable to accept returns, exchanges, refunds, or cancellations for any reason, including change of mind, allergic reactions, or dissatisfaction with taste or aroma.
Limited Exceptions (evaluated at our sole discretion and only where required by applicable law):
– Items that arrive significantly damaged during shipping, provided you notify us within 48 hours of delivery with clear photos and your order number.
– Clear manufacturing defects (proof required).
In such rare cases, we may offer a replacement or store credit, but never a refund. Customers are fully responsible for proper storage, handling, and use of all products after receipt. We are not liable for spoilage, flavour changes, or any issues that occur after delivery.
Allergens & Food Safety: Our products may contain allergens or be processed in facilities that handle common allergens. Always check packaging labels carefully. Consumption and use of our products are at your own risk. We strongly recommend consulting a healthcare professional if you have food sensitivities.
5. Shipping Policy
We aim to process and ship all orders within 1–3 business days after payment is received. Actual delivery times depend on your location and the shipping method chosen at checkout.
Domestic Shipping (within Canada):
Orders are usually delivered within 3–7 business days after shipment, though delays can occur due to carrier issues or high volume periods.
International Shipping: [COMING SOON]
International delivery typically takes 7–21 days or longer depending on customs clearance in your country. You are solely responsible for paying any customs duties, import taxes, brokerage fees, or other charges imposed by your local authorities. These fees are not included in the shipping cost shown at checkout.
Risk of Loss:
All risk of loss or damage passes to you once the package is handed over to the shipping carrier. We ship with insurance for lost or damaged packages, but processing a claim may take time.
We are not responsible for shipping delays caused by carriers, weather, customs, or any events outside our reasonable control. Please track your order using the tracking number provided by email.
6. Accuracy of Information, Pricing & Modifications
We strive to provide accurate product descriptions, images, pricing, and weights. However, we cannot guarantee that all information on the site will be error-free at all times. Prices, product availability, and specifications are subject to change without notice.
Product Weight: The weight listed on our coffee bags and product pages refers to net weight (the weight of the product itself, excluding packaging). While we make every reasonable effort to keep the actual filled weight as close as possible to the stated net weight, slight variations may occur due to the nature of roasted coffee beans, density differences, and manual or semi-automated filling processes. Minor deviations do not constitute grounds for refund, return, or complaint.
We reserve the right to modify or discontinue any product, service, or feature of the website at any time without notice. We shall not be liable to you or any third party for any such modification, price change, weight variation, or discontinuation.
7. Billing and Account Information
You agree to provide current, complete, and accurate purchase and account information for all orders. You must promptly update your information (including email address, billing address, and payment details) if any changes occur.
We reserve the right to refuse, limit, or cancel any order for reasons including suspected fraud, errors in pricing or product information, or concerns about reseller activity.
8. Third-Party Links, Tools & Services
Our website may contain links to third-party websites or services. We are not responsible for the content, accuracy, or practices of any third-party sites. We provide access to third-party tools “as is” and without any warranties. Your use of such tools is entirely at your own risk.
9. User Comments, Feedback & Submissions
Any comments, feedback, ideas, suggestions, or other submissions you provide to us (whether solicited or unsolicited) become the property of Kafeena International Inc. We may use, reproduce, modify, and publish them in any medium without notice, compensation, or acknowledgment to you.
You are responsible for ensuring your submissions do not violate any third-party rights and are not unlawful, abusive, or harmful.
10. Prohibited Uses
You are prohibited from using the website for any purpose that is unlawful, harmful, or in violation of these Terms. This includes (but is not limited to) infringing intellectual property rights, harassing others, uploading malicious code, spamming, or attempting to circumvent any security features of the site.
We reserve the right to terminate your access to the website immediately for any violation of these prohibited uses.
11. Disclaimer of Warranties & Limitation of Liability
To the fullest extent permitted by British Columbia and Canadian law, our website and all products are provided on an “as is” and “as available” basis without any warranties.
Kafeena International Inc., its directors, officers, employees, affiliates, agents, and suppliers shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages (including loss of profits, data, goodwill, or product value) arising from your use of the website or products, regardless of the legal theory.
We are not liable for any failure or delay caused by events beyond our reasonable control.
12. Indemnification
You agree to indemnify, defend, and hold harmless Kafeena International Inc. and its directors, officers, employees, and agents from any claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising out of your breach of these Terms, your misuse of products, or any violation of law or third-party rights.
13. Severability, Entire Agreement & Governing Law
If any provision of this document is held to be unlawful or unenforceable, that provision shall be severed and the remaining provisions shall remain in full force. This document constitutes the entire agreement between you and us.
These Terms are governed by the laws of the Province of British Columbia and the laws of Canada. Any disputes shall be resolved exclusively in the courts located in British Columbia.
14. Privacy Policy
We respect your privacy. This section explains how we collect, use, and protect your personal information.
Information We Collect
– Personal details (name, shipping/billing address, email, phone) when you place an order or create an account.
– Payment information (processed securely by our payment service providers).
– Technical information (IP address, browser type, pages visited) collected automatically through cookies and analytics tools.
How We Use Your Information
We use your information to process and fulfill orders, communicate about your purchases, improve our website and services, and (with your consent) send occasional marketing updates.
Sharing Your Information
We share data only with trusted service providers necessary for operations (payment processors, shipping carriers, website hosting, etc.). We do not sell your personal information to third parties.
Cookies & Tracking
We use cookies to keep items in your cart, remember preferences, and analyze site usage. You can manage or disable cookies through your browser settings.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us. We will respond in accordance with applicable British Columbia and Canadian privacy laws.
Changes to Privacy Policy
We may update this Privacy Policy from time to time and will post the revised version on this page.
15. Contact Information
For general support and questions: support@kafeena.com
For sales and order-related inquiries: sales@kafeena.com